Terms & Conditions

1. CANCELLATION & SKIP FEE: If you cancel service with less than 48 business hours, you will still be charged 75% of the cleaning visit or $150 whichever is greater, and no reschedule will be due. If we can fill your spot (we always try!), we will assess only a $25 change fee.

2.ARRIVAL TIME: We clean from 10 a.m. to 4 p.m. We cannot guarantee an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated time window, you can call or email the day before your scheduled visit. No arrival time is ever guaranteed. We will do our best to accommodate requests, but they are treated as requests only, and we have no way of guaranteeing your exact service time. We guarantee your day of service and will not change your service date without your prior approval.

3.SAFETY: Insurance and safety issues prohibit our teams from moving heavy objects or standing on furniture. We also prohibit our staff from handling any biohazards, including pet or human fluids, rodent feces, mold, etc. We also are only able to use up to a 3-step ladder in your home to clean. That does limit our ability to clean some spaces, but we have extension poles that help us reach most places in our home.

4.SECURITY ALARMS: If your home has a security alarm, please ensure that it is turned off on the day of your scheduled clean. You may also provide us with the code and steps necessary to turn off your alarm. We will reset the alarm when we leave. However, we will not be held responsible for alarms set off by mistake.

5. PETS: If you have pets, please secure and pick up after them. For sanitary and safety issues our teams are not permitted to clean flea infested homes or pick up animal excrement. We will not clean if our team members feel they are in danger due to your dog or other animals. We are not responsible for pets that are not secured. If you have a pet that is a "flight risk," we ask that you crate or remove the pet from the home at the time of your cleaning.

6. PAYMENT POLICY: Payment is due on the day of each scheduled cleaning. We require a credit card to be on file that will be billed the morning of your scheduled service.

7. RETURNED CHECK FEE: A $50 fee will be charged for any check returned by the bank.

8. SUSPENSION OF SERVICE: If any of the above fees have not been paid your service will be suspended until all fees have been paid in full. If service is suspended and you have not paid in full within 30 days, we will consider you to have terminated service.

9. COLLECTION OF FEES: In addition to any amounts owed to Guadalupe S&R Cleaning Services LLC, you agree to be responsible for all reasonable collection and attorney fees we incur to bring your account current.

10. DAMAGES & BREAKAGE: From time-to-time small items will be knocked off a shelf when dusting, etc. We will provide a credit for future services for incidental damages up to $500. Damages due to negligence or malpractice on our part will be handled by our insurance provider. In addition, we will only use Guadalupe S&R Cleaning Services llc -approved products for cleaning your home. If you ask that we use your product, you assume all liability responsibility for any damage to your home caused by your products.